Your wellbeing, safety and trust are at the heart of the way I work. Our policies are here to provide clarity about the standards you can expect from me, how I protect your privacy and personal information, and the steps I take to provide a safe, respectful and supportive environment for everyone.

I encourage all clients to familiarise themselves with the policies below. If you have any questions or would like further clarification, please feel welcome to contact me.

Client Consent & Confidentiality

This policy explains how I obtain informed consent before providing treatments or therapies, and how I respect and protect the confidentiality of information shared with me. It also outlines the circumstances in which confidentiality may need to be broken, for example where there is a safeguarding or legal concern.
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Health & Safety

The health, safety and wellbeing of my clients, practitioners and visitors are important to me. This policy outlines the measures I take to maintain a safe, clean and comfortable environment and to identify and manage potential risks associated with my services.
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Complaints Policy

I aim to provide a professional, caring and positive experience for every client. If something has not met your expectations, this policy explains how you can raise a concern or make a complaint, and how I will respond and work towards a fair resolution. View Policy

Safety, Safeguarding & Under 18s

I am committed to creating a safe and respectful environment for everyone who uses my services. This policy explains my approach to safeguarding children, young people and vulnerable individuals, including the additional consent, supervision and safety arrangements that apply when working with clients under the age of 18.
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Refunds

I want my booking and payment process to be clear and fair. This policy explains when refunds may be available, including circumstances relating to cancellations, rescheduling, pre-paid treatments, courses or other services. It also sets out any notice periods, exclusions and the process for requesting a refund.
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Privacy Policy

Your privacy matters to me. My Privacy Policy explains what personal information I collect through my website and services, why I collect it, how it is used and stored, who it may be shared with, and your rights in relation to your personal data.
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Every message is held in the highest confidence and dedicated to the
highest good. You are entering a safe, protected space.